Distance from qualified care
Qualified healthcare professionals are often located far from villages, so even a routine consultation can mean a long journey.
Idea stage · Proposed pilot in Bihar
Healthcare, Closer to Home.
Connecting underserved communities with accessible, affordable, and technology-enabled primary healthcare.
SwastSaathi is developing a community-based healthcare network for rural India. Through local access points and simple digital tools, we aim to connect patients with qualified healthcare professionals, diagnostics and medicines — strengthening the providers that already exist, rather than replacing them.
The problem we aim to solve
For many rural families, primary care is still a journey away.
These are common, well-recognised barriers to primary healthcare in underserved communities — the challenges SwastSaathi is designed to address.
01 02 Fragmented access
Consultations, diagnostic tests and medicines are frequently found in different places, leaving patients to coordinate each step on their own.
03 Delayed treatment, limited follow-up
When care is hard to reach, people tend to wait until symptoms worsen, and follow-up visits are easily missed.
04 Travel costs and lost wages
Every trip to a distant facility can bring travel expenses and a lost day of work for the patient and a family member.
05 Weak continuity for chronic conditions
Conditions that need regular monitoring are difficult to manage without a consistent, nearby point of contact.
Our proposed solution
A Connected Healthcare Platform
SwastSaathi proposes a technology-enabled network that connects underserved communities with qualified healthcare professionals and trusted service providers through local access points.
Our proposed platform brings together patient access, clinical consultations, diagnostic services, medicine access, referrals and follow-up in one coordinated journey—while clinical decisions remain with licensed professionals.
Our vision
Build a scalable, sustainable healthcare network that strengthens existing providers and makes primary healthcare easier to access, closer to home.
How SwastSaathi works
The proposed patient journey
A simple, five-step path we intend to test and refine during the Bihar pilot.
- 1
Visit a community access point
The patient visits a nearby SwastSaathi community healthcare access point.
- 2
Registration & basic screening
A trained healthcare worker helps with registration and basic, non-diagnostic screening.
- 3
Connect with a licensed doctor
The patient is connected with an appropriately licensed doctor, in person or through teleconsultation.
- 4
Diagnostics & medicines coordinated
Investigations and prescribed medicines are coordinated through authorised diagnostic and pharmacy partners.
- 5
Follow-up & referral
Follow-up, preventive care and referrals to hospitals are coordinated where appropriate.
Proposed service categories
What a SwastSaathi centre is designed to coordinate.
None of these services are operational yet. Each will be delivered by or with licensed partners, subject to validation and applicable regulations.
Proposed
Doctor consultations & telemedicine coordination
Helping patients reach appropriately licensed doctors, with clinical decisions always made by the doctor.
Proposed
Diagnostic laboratory partnerships
Coordinating sample collection and reports through accredited, authorised laboratory partners.
Proposed
Pharmacy coordination
Connecting prescribed medicines to licensed pharmacy partners closer to the community.
Proposed
Preventive healthcare & health education
Community awareness sessions and preventive check-ups planned with qualified professionals.
Proposed
Chronic disease follow-up
Reminders and regular follow-up support for people living with long-term conditions.
Proposed
Referral support
Helping patients reach the right hospital or specialist when a higher level of care is needed.
Proposed
Digital health records & care coordination
Consent-based digital records to keep care connected across providers, built with data protection in mind.
Our business model
Partnership-led and asset-light.
Rather than building hospitals or employing every clinician, SwastSaathi intends to coordinate care through partners — keeping costs low and focusing capital on community access points and technology.
Potential revenue sources
Consultation coordination fees
Modest fees for organising and supporting consultations with licensed doctors.
Diagnostic service agreements
Service arrangements with authorised diagnostic laboratories for coordinated testing.
Family healthcare memberships
Affordable household plans that bundle coordination and preventive services.
Preventive health packages
Periodic check-up packages designed with qualified healthcare partners.
Institutional contracts
Programmes for NGOs, employers, schools and public-health initiatives.
Future technology & managed-partner services
Coordination software and managed services for partner centres over time.
All revenue streams are potential and remain subject to applicable regulations, partner agreements and validation during the pilot.
Our impact vision
The outcomes we intend to work towards.
These are intended outcomes — not proven results. We will measure them honestly as the model is piloted.
Better access to primary healthcare
Reduced avoidable travel and inconvenience
Earlier identification of health risks
Improved continuity of care
Stronger links between communities and providers
Let's Build a Healthier, More Connected India.
We are looking for healthcare partners, community organisations, mentors, incubators and early investors who want to help validate and shape this model.